Since its September 2016 Grand Opening, the National Museum of African American History and Culture has created remarkable interest and drawn heavy crowds day after day. Many visitors — and those planning to visit —have questions. We’ve tried to answer some of the most popular ones in this African-American Museum FAQ:
Why are timed passes required for entry? No other Smithsonian uses them.
Because of expected crowds, timed passes will allow a smoother entry flow into the museum.
How far in advance do I need to get my tickets?
Well in advance. As of March 2017, there were no timed entry passes available through June. Passes for July will be available online on April 5.
How do timed entry passes work?
They are free. The maximum number of tickets per visitor is six. You can print your tickets or show them to a staffer at the entrance on your mobile device. They can be used only once. All ages are required to have a ticket.
But I have a school group of 50-plus. How do we get tickets?
School, religious and community-based organizations with groups of 10 or more should call ETIX Customer Support Center at (800) 514-3849 or (919) 653-0443. The museum recommends one adult chaperone for every five students. For popular spring tour dates, call early.
Note that if you are working with a tour operator like Julian Tours, the process is slightly different, and you should discuss your needs with the company.
Are same-day tickets available?
The museum makes a limited number of same-day passes available every day at 6:30 a.m. ET on the NMAAHC website. Visitors can get a maximum of four. The museum also makes a limited number of walk-up passes available each weekday starting at 1 p.m. on the Madison Drive side of the building. Same-day passes are not available by phone, and walk-up tickets are not available on weekends.
When is the museum open?
Normal hours are 10 a.m. to 5:30 p.m. The museum is open every day but Christmas.
What is entrance security like?
It matches security at other Smithsonian museums. For quicker entry, students are encouraged not to bring their backpacks.
How long does it take to see the museum?
Ah, the oldest question in town. The museum says you can’t see it all in one visit, and that’s true — if you read about everything you see. Most museum trips are often two hours and provide an general overview of the venue. We have created a suggested itinerary for a two-hour school group tour.
What are the most popular exhibits?
A good, but unanswerable question until the museum has been open for a while. We recommend the slave cabin from South Carolina as well as slave shackles and badges. The museum is more than the history of slavery and Civil Rights movement, though. It also features exhibits about everyday African-American life and culture. The 3,000 objects on display touch on many topics, including music, fashion, athletics, education, literature, military and religion.
Can we eat lunch there?
Yes, there is a cafeteria (the Sweet Home Cafe) on the Concourse level.
Where is the bus drop-off?
The museum is on 14th Street between Constitution Avenue and Madison Drive NW. It is across 14th Street from the American History museum. Since the NMAAHC doesn’t have a dedicated drop-off area, the best plan is to drop off at the American History museum and walk across the street.
Is there an outreach program for educators?
Yes, visit this page on the NMAAC’s website for more information: https://nmaahc.si.edu/learn/educators
Julian Tours has produced a free, downloadable guide for educators and others planning a group visit to the new National Museum of African American History and Culture in Washington, D.C. Click below for more information: